Frequently Asked Questions
Online Kentucky Real Estate Continuing Education

State Requirements Questions

What are the Continuing Education requirements?

All licensed resident agents in the State of Kentucky are required to complete 24 hours of approved continuing education each continuing education biennium. All 24 hours maybe taken online or in the classroom, or a combination thereof.

Are there any specific courses required?

Of the 24-hour requirement, at least 6 hours must be directly related to one or more active lines of authority. Additionally, 3 hours of the 24-hour requirement must be approved as an Ethics course.

Who do I contact if I have questions about my CE requirements?

Contact the Kentucky Office of Insurance:

(800) 595-6053

http://doi.ppr.ky.gov/kentucky/

Course and Registration Questions

What is the cost of the course(s) and what methods of payment are accepted?

The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express).

Is it secure to send my credit card information over the internet?

Yes. We use a secure site since credit card transactions are very sensitive in nature.

How do I get a username and password? What do I use it for? What should I do if I forget it?

During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either e-mail a Student Services Associate or call 1-866-455-3278.

Can I take the course from various locations and computers?

Our courses are set up for students to access their courses from any computer that is compatible. See System Requirements.

How does a course work?

You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.

How long will it take me to complete a course?

Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course.

Can I use the course for review when I'm done?

You have access to your course for 180 days from the date of purchase. You may review the content during that time frame by selecting your completed course and using the Table of Contents tab to review. The date of completion will not be changed once received.

Can I print any of the course material for future reference?

No. The course is entirely online, so you are unable to print any course materials.

Who do I contact for customer support?

You can contact us:

Call 1-866-455-3278 or e-mail a Student Services Associate.

Course Completion Questions

What is required to complete the course?

You need to review all of the course content and score 70% on the final exam.

How do I receive my course completion certificate?

At the end of the course, you are able to print your certificates.

What if I can’t print my certificates?

Contact us and we will send them to you.

How do my hours get submitted for CE credit?

Please Sign your original certificate of completion (Form CE-301) and mail it to the Kentucky Office of Insurance as proof of completion for this online-self study course. Within thirty (30) days of completion of a continuing education course, the provider shall certify to the commissioner the names of all licensees who satisfactorily completed the continuing education course.

System Requirements Questions

Do I need to use a PC to take the online course? What if I have a Macintosh?

Hondros Learning courses are developed to run on IBM PC Compatible Computers. While we currently do not support the Macintosh platform, we have knowledge of MAC users who have had success using Firefox as their browser. For additional support with the PC platform, please contact our Technical Support department at 1-888-466-3767.

Can I take this course with the AOL browser?

No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e".

Do I need to have sound on my computer to take these classes?

Some of the courses have Audio, and if so then it is only in the course introduction and summary of each unit. You will see gold rings by the speaker icon - located in the bottom middle of your navigation bar (green Exit Button) if audio is contained on that page. While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

What happens if I have technical difficulties or the system malfunctions during the course?

Student Services Associates are available to assist you Monday through Friday, 9:00 am-6:00 pm (ET), Saturday, 10:00 am-3:00 pm (ET). Closed Sunday and major holidays.

You may contact your Student Service Associate in several ways:

Call 1-866-455-3278 or e-mail a Student Services Associate.

We make every attempt to personally answer e-mails within 24 hours on weekdays.