Frequently Asked Questions
Online Kentucky Real Estate Continuing Education
State Requirements Questions
What are the Continuing Education requirements?
All licensed resident agents in the State of Kentucky are required to complete 24 hours of approved continuing education each continuing education biennium. Of the 24 hours, only 12 can be taken online.
Please note:
A continuing education biennium begins July 1st of every even year and ends June 30th of the next even year.
Are there any specific courses required?
Of the 24-hour requirement, at least 6 hours must be directly related to one or more active lines of authority. Additionally, 2 hours of the 24-hour requirement must be approved as an Ethics course.
Who do I contact if I have questions about my CE requirements?
Contact the Kentucky Office of Insurance:
(800) 595-6053
http://doi.ppr.ky.gov/kentucky/
Course and Registration Questions
Are the courses approved for credit?
Yes, all of our courses are approved for credit. Below is our approval information:
C60636 College Savings: Funding Strategies
C60637 Ethics for the Insurance Professional
C60635 Explaining Annuities to Your Clients
C60638 Fair Credit Reporting Act & Privacy Issues
C60640 The Gift of Charitable Planning
C60639 Understanding Long Term Care
What is the cost of the course(s) and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express).
Is it secure to send my credit card information over the internet?
Yes. We use a secure site since credit card transactions are very sensitive in nature.
What is your refund policy?
Hondros Online students who complete an enrollment agreement and purchase an online class may
cancel within 5 calendar days after the date of enrollment. Students will provide notification
in writing of cancellation to Hondros Online.
Hondros Online shall promptly refund in full all tuition and fees paid pursuant to the enrollment agreement. Such refund shall be made no later than thirty days after cancellation.
How do I get a username and password? What do I use it for? What should I do if I forget it?
During the registration process, you select your own username and password. It should be something
that you can easily remember. You will use the same username and password each time you log in to
access your course(s). This information is entered in the returning students section on the home
page of the website. If you forget your username and password, you can either
e-mail a Student Services Associate or call 1-866-84LEARN.
Can I take the course from various locations and computers?
Our courses are set up for students to access their courses from any computer that is compatible.
How does a course work?
You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.
How long will it take me to complete a course?
Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course.
How long do I have access to the course?
You have access to the course for up to 1 year from the date of purchase.
Can I use the course for review when I'm done?
To get access to the course after you've completed it, you will need to contact us to request access. Please refer to our customer service contact information for hours of support.
Can I print any of the course material for future reference?
No. The course is entirely online, so you are unable to print any course materials.
Who do I contact if I have questions about the courses?
For questions/comments/concerns, please contact us:
Call 1-866-84LEARN or e-mail a Student Services Associate.
To request instructor assistance, you can e-mail your question to onlineinstructor@hondros.com or call 1-866-84LEARN. An instructor will respond to your question within one business day.
Course Completion Questions
What is required to complete the course?
You need to review all of the course content and score 70% on the final exam.
How do I receive my course completion certificate?
At the end of the course, you are able to print your certificates.
What if I can’t print my certificates?
Contact us and we will send them to you.
How do my hours get submitted for CE credit?
You are required to submit your course completion certificate to the state to receive CE credit.
System Requirements Questions
Do I need to use a PC to take the online course? What if I have a Macintosh?
Hondros Learning courses are developed to run on IBM PC Compatible Computers. While we currently do not support the Macintosh platform, we have knowledge of MAC users who have had success using Firefox as their browser. For additional support with the PC platform, please contact our Technical Support department at 1-888-466-3767.
Can I take this course with the AOL browser?
No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e".
Do I need to have sound on my computer to take these classes?
While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.
What happens if I get disconnected from the internet?
If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.
What happens if I have technical difficulties or the system malfunctions during the course?
You can contact us:
Call 1-866-84LEARN or e-mail a Student Services Associate.
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