Frequently Asked Questions
Online Wisconsin Insurance Continuing Education
State Requirements Questions
What are the Continuing Education requirements?
Click here for detailed information regarding the continuing education requirements.
Please note that your credits must be banked by your expiration date to avoid license cancellation. It is the agent's responsibility to make sure they allow adequate time for the hours to be posted. Hondros College reports hours on a weekly basis, however we have 30 days to report hours. To look up education courses/credits, please visit www.sircon.com/wisconsin
Who do I contact if I have questions about my CE requirements?
Contact the Wisconsin Office of the Commissioner of Insurance at (800) 236-8517 or http://oci.wi.gov/
An agent look-up feature is available at: https://ociaccess.oci.wi.gov/ProducerInfo/PrdInfo.oci
Course and Registration Questions
What is the cost of the course(s) and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, and American Express).
Is it secure to send my credit card information over the internet?
Yes. We use a secure site since credit card transactions are very sensitive in nature.
How do I get a username and password? What do I use it for? What should I do if I forget it?
During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either e-mail a Student Services Associate or call 1-866-455-3278.
Can I take the course from various locations and computers?
Our courses are set up for students to access their courses from any computer that is compatible. See System Requirements.
What is an National Producer Number (NPN)?
This unique identifying number is assigned to licensed individuals by the NAIC (National Association of Insurance Commissioners) and most states are beginning to use it for various licensing purposes. If you hold a license in Wisconsin, use the free Sircon License Number/National Producer Number Inquiry to find your NPN today. http://www.sircon.com/wisconsin.
How does a course work?
You take the course at your own pace and on your own time. You can take
the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back on the page that you had been taking. (Please note: if you exit the course during a quiz or final examination your scores will not be recorded.)
How long will it take me to complete a course?
Each course has been approved for a specific number of hours. Depending on the pace at which you review the course, it may take you less or more time to complete the course.
Can I use the course for review when I'm done?
You have access to your course for 180 days from the date of purchase. You may review the content during that time frame by selecting your completed course and using the Table of Contents tab to review. The date of completion will not be changed once received.
Can I print any of the course material for future reference?
No. The course is entirely online, so you are unable to print any course materials.
Can I have college credit for CFP online courses?
Online courses have not been approved for CFP credit.
Who do I contact if I have questions about the courses?
For questions/comments/concerns, please contact us at:
Call 1-866-455-3278 or e-mail a Student Services Associate.
Monday-Friday, 9:00 am-6:00 pm ET
Saturday, 10:00 am-3:00pm ET
Closed Sunday and major holidays
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