Frequently Asked Questions
Illinois Real Estate Continuing Education Online Courses

State Requirements Questions

Salesperson – 12 hours of CE is due every 2 years. The next due date is April 30, 2007.
Broker – 12 hours of CE is due every 2 years. The next due date is April 30, 2008.
Course requirements –

Mandatory Courses (6 hours)
3 hrs – Core A License Law & Escrow
3 hrs – Core B Agency and Fair Housing
Elective Courses (6 hours)
3 hours – Inside the Real Estate Loan Process
3 hours – Introduction to Commercial Real Estate
Testing requirements – For every course you take, you are required to take a final proctored exam and score 70% to pass the course.

Are there any specific courses required?

Yes, licensees are required to complete Core A License Law & Escrow and CORE B Agency and Fair Housing, totaling 6 of the 12 hours. The remaining 6 hours are elective courses.

Who do I contact if I have questions about my CE requirements?

Contact the Illinois Office of Banks & Real Estate:
(217) 782-3000
http://www.obre.state.il.us/realest/REALEST.HTM

Course and Registration Questions

Are the courses approved for credit?

Yes, all of our courses are approved for credit. Below is our approval information:
Courses Developed by Hondros Learning:
Core A:  License Law & Escrow
Core B:  Agency & Fair Housing
Introduction to Commercial Real Estate
Inside the Real Estate Loan Process

What is the cost of the course(s) and what methods of payment are accepted?

The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express).

Is it secure to send my credit card information over the internet?

Yes. We use a secure site since credit card transactions are very sensitive in nature.

How do I get a username and password? What do I use it for? What should I do if I forget it?

During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either e-mail a Student Services Associate or call 1-866-455-3278.

Can I take the course from various locations and computers?

Our courses are set up for students to access their courses from any computer that is compatible.

How does a course work?

You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.

How long will it take me to complete a course?

Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course.

Can I use the course for review when I'm done?

To get access to the course after you've completed it, you will need to contact us to request access. Please refer to our customer service contact information for hours of support.

Can I print any of the course material for future reference?

No. The course is entirely online, so you are unable to print any course materials.

Who do I contact if I have questions about the courses?

For questions/comments/concerns, please contact us at:
Monday-Friday, 9:00 am-7:00 pm ET
Saturday 10:00 am–3:00 pm ET
Call 1-866-84LEARN or e-mail a Student Services Associate.

To request instructor assistance, you can e-mail your question to onlineinstructor@hondros.com or call 1-866-84LEARN. An instructor will respond to your question within one business day.

Course Completion Questions

What is required to complete the course?

You need to review all of the course content and pass a proctored final exam with a score of 70%.

What is a proctor and how do I find one?

A proctor is a disinterested 3rd party that is not related to you by blood, marriage, or any other relationship, which would negatively influence them from properly administering tests. In addition, the proctor can NOT be an Illinois Real Estate licensee.

Where and how do I take the final exam?

You can take your test from any place where you can use the Internet. One possibility is to contact your local library regarding taking the test.
Prior to taking your exam, you will need to contact Hondros College to request access. You will need to do this at least one business day prior to taking the exam.

What if I fail the final exam?

If you did NOT score 70% or more on the exam, you can retake the test. If you do not pass after the second attempt, you will need to purchase the course again and review the course material before taking the final exam.

Once I pass the final exam, how do I receive my course completion certificate?

Once you successfully complete the exam, you will then need to:

1. Print off the Completion Certificate. You will need to keep this form for your records.
2. Complete and submit Proctor Form. Have the proctor complete the Proctor Form and either mail or fax back to Hondros. You will only receive completion credit for the course, once we receive the Proctor Form.

What if I can not print the proctor form or completion certificate?

Contact us and we can either fax or mail them to you.

How do my hours get submitted for CE credit?

online@hondros.edu
We submit your hours to the Illinois Office of Banks and Real Estate for you. You can keep your course completion certificates for your records.

System Requirements Questions

Do I need to use a PC to take the online course? What if I have a Macintosh?

Hondros Learning courses are developed to run on IBM PC Compatible Computers. While we currently do not support the Macintosh platform, we have knowledge of MAC users who have had success using Firefox as their browser. For additional support with the PC platform, please contact our Technical Support department at 1-888-466-3767.

Can I take this course with the AOL browser?

No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e".

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

What happens if I have technical difficulties or the system malfunctions during the course?

You can contact us:
Monday-Friday, 9:00 am-7:00 pm ET